Terms of service
Terms and Conditions (T&C)
Last updated: 20 September 2026
1. Provider and scope
These Terms and Conditions apply to orders placed through the VELONIQ online shop at veloniq.ch.
Provider:
Obaida Al Satli
VELONIQ
Mühlegasse 13
4552 Derendingen
Switzerland
Email: alstliw@gmail.com
The shop is currently intended for customers with a delivery address in Switzerland.
2. Order and conclusion of contract
The essential product characteristics, prices and available variants are shown on the relevant product page. Before submitting an order, customers can review and correct their details and shopping cart.
By submitting the order, the customer places a binding order. Receipt of the order is confirmed electronically without delay. This confirmation initially only confirms that the order has been received. The contract is concluded once we expressly accept the order or confirm shipment of the goods.
3. Prices and payment
Prices displayed to customers in Switzerland are stated in Swiss francs (CHF). Legally due charges are included where applicable.
Shipping costs and other costs known before conclusion of the contract are shown in the shop or no later than at checkout.
The payment methods shown at checkout are available. Payment processing may be carried out by external payment service providers.
4. Delivery
Delivery is made to the delivery address provided with the order.
Because some products are shipped directly by different suppliers or fulfillment partners, an order may arrive in several packages and at different times.
Estimated delivery times and shipping costs are based on the information shown in the shop, at checkout and in our Shipping Policy.
5. Availability
If an ordered item is exceptionally unavailable or cannot be delivered, we will inform the customer as soon as possible. Payments already made for unavailable items will be refunded.
6. Defects and incorrect deliveries
Please inspect the goods after receipt. If goods are defective, damaged or incorrectly delivered, contact us as soon as possible at alstliw@gmail.com.
Mandatory statutory warranty rights remain unaffected. Details of the procedure can be found in our Returns and Refund Policy.
7. No general right of withdrawal
VELONIQ does not offer a general voluntary right of return or withdrawal for non-defective goods.
Swiss law generally does not provide a general statutory right of withdrawal for ordinary online purchases.
8. Food, cosmetics and product information
For food, cosmetics, care products and similar products, please follow the information on the relevant product page and product packaging, in particular ingredients, contents, allergy information and instructions for use.
Product information does not replace medical advice.
9. Privacy
Information on the processing of personal data can be found in our Privacy Policy.
10. Liability
VELONIQ is liable within the limits of mandatory statutory provisions. Liability for intent or gross negligence is not excluded.
11. Applicable law and jurisdiction
Swiss law applies. Mandatory statutory places of jurisdiction and consumer protection provisions remain unaffected.
12. Contact
Questions about these Terms and Conditions or an order may be sent to:
Obaida Al Satli
VELONIQ
Mühlegasse 13
4552 Derendingen
Switzerland
alstliw@gmail.com