Last updated: 20 September 2026
VELONIQ does not offer a general voluntary right of return or withdrawal for non-defective goods. Swiss law generally does not provide a general statutory right of withdrawal for ordinary online purchases.
Defective, damaged or incorrectly delivered goods
If an item is defective, damaged or incorrectly delivered, please contact us as soon as possible at alstliw@gmail.com. Include your order number and a brief description of the problem. Photos may help us review the case more quickly where reasonable.
Please do not return goods without prior return instructions. If a return is required due to an accepted defect, transport damage or incorrect delivery, VELONIQ will cover reasonable return shipping costs.
Depending on the case, we may provide a replacement, repair, price reduction or refund. Mandatory statutory warranty rights remain unaffected.
No return for change of mind
A return is not available where a non-defective item is simply no longer wanted, was selected incorrectly or does not meet personal preference.
Mandatory statutory rights also apply to any regulated product categories where relevant.
Refunds
If a refund is approved, it will generally be made to the original payment method. Processing time may vary depending on the payment provider.
Contact:
VELONIQ – Obaida Al Satli
Mühlegasse 13
4552 Derendingen
Switzerland
alstliw@gmail.com