Last updated: 20 September 2026
VELONIQ currently delivers within Switzerland. Some products are shipped directly by our suppliers and fulfillment partners.
Delivery times
Estimated delivery time depends on the product and shipping partner. Standard shipping usually takes approximately 3 to 14 business days. If express shipping is offered for a product, the displayed delivery time is usually approximately 4 to 7 business days.
Orders containing products from different shipping partners may arrive in several packages and on different days.
Stated delivery times are estimates. Delays caused by carriers, high volumes, customs clearance or other circumstances outside our direct control may occur. We will inform you if we become aware of a significant delay.
Shipping costs
The shipping costs applicable to your order are shown before you complete the order at checkout. Free standard shipping from CHF 120 applies where shown in checkout for the selected shipping method. Paid express options may be excluded.
Delivery address
Please check your delivery address carefully before submitting your order. If you notice an error after ordering, contact us immediately. Once the parcel has been handed over to the carrier, changes may no longer be possible.
Damaged or missing shipments
If a shipment arrives damaged or an item is missing, please contact us at alstliw@gmail.com with your order number and the available information. We will review the case and, where necessary, arrange a replacement or another appropriate solution.
Contact:
VELONIQ – Obaida Al Satli
Mühlegasse 13
4552 Derendingen
Switzerland
alstliw@gmail.com