Terms and Conditions (T&C)

Last updated: 20 September 2026

1. Provider and scope

These Terms and Conditions apply to orders placed through the VELONIQ online shop at veloniq.ch.

Provider:
Obaida Al Satli
VELONIQ
Mühlegasse 13
4552 Derendingen
Switzerland
Email: alstliw@gmail.com

The shop is currently intended for customers with a delivery address in Switzerland.

2. Products and conclusion of contract

The essential product characteristics, prices and available variants are shown on the relevant product page. Before submitting an order, customers can review and correct their details and shopping cart.

By submitting the order, the customer places a binding order. An electronic order confirmation is sent without delay after receipt. Unless otherwise stated in the confirmation, the purchase contract is concluded with the order confirmation.

Obvious typing, display or pricing errors may be corrected. If an order already placed is affected, we will inform the customer without delay.

3. Prices and payment

Prices displayed in the shop are stated in Swiss francs (CHF) and include applicable taxes where such taxes are due. Shipping costs and any other costs known before conclusion of the contract are shown no later than at checkout.

The payment methods shown at checkout are available. Payment processing may be carried out by external payment service providers.

4. Delivery

Delivery is made to the delivery address provided with the order. Products may be shipped directly by different suppliers or fulfillment partners, so an order may arrive in several packages.

Estimated delivery times and shipping costs are set out in our shipping policy and in the information shown at checkout.

5. Inspection of goods and defects

Please inspect the goods after receipt. If goods are defective, damaged or incorrectly delivered, contact us as soon as possible at alstliw@gmail.com.

The statutory warranty period applies to new goods. Mandatory statutory rights in the event of defects remain unaffected. Details of the practical procedure can be found in our Returns & Refunds policy.

6. No general right of withdrawal

VELONIQ does not offer a general voluntary right of return or withdrawal for non-defective goods. Swiss law generally does not provide a general statutory right of withdrawal for ordinary online purchases.

7. Food, cosmetics and product information

For food, cosmetics, care products and similar products, please follow the product description, labelling, ingredient information, allergy information and instructions for use. Product information does not replace medical advice.

8. Liability

VELONIQ is liable within the limits of mandatory statutory provisions. Liability for intent or gross negligence is not excluded. Services provided by independent payment or transport service providers may additionally be subject to their terms, insofar as legally permitted.