Frequently Asked Questions
How long does shipping take?
Delivery time depends on the product and shipping partner. Standard shipping usually takes around 3–14 business days. Available shipping methods and costs are shown no later than at checkout.
Will I receive tracking information?
If tracking is available for your shipment, you will receive the relevant information after dispatch.
Can I return an item?
VELONIQ does not offer a general voluntary right of return or withdrawal for non-defective goods. If an item is defective, damaged or incorrectly delivered, please contact us at alstliw@gmail.com and include your order number.
Where does VELONIQ deliver?
VELONIQ currently delivers exclusively to delivery addresses in Switzerland.
How much does shipping cost?
Shipping costs depend on the product and shipping partner and are shown no later than at checkout. Free standard shipping from CHF 120 applies where shown in checkout for the selected shipping method. Express shipping may be excluded.
How can I contact support?
You can reach us via the contact page or by email at alstliw@gmail.com. For questions about an order, please include your order number whenever possible.