Privacy policy

Privacy Policy

Last updated: 20 September 2026

This Privacy Policy explains how VELONIQ processes personal data when you visit our website, communicate with us, use a customer account or place an order.

1. Controller
The controller responsible for data processing is:

Obaida Al Satli
VELONIQ
Mühlegasse 13
4552 Derendingen
Switzerland
Email: alstliw@gmail.com

2. Data we process
Depending on how you use our shop, we process in particular contact and address details, order and transaction data, customer account information, communications with customer service, and technical data such as IP address, browser, device and usage information.

Depending on the payment method selected, payment data is processed directly or partly by the payment providers we use. We generally receive only the payment and status information necessary to process the order.

3. Purposes of processing
We process personal data in particular to process orders and payments, ship products, answer customer enquiries, prevent fraud and misuse, operate and improve the shop technically, and comply with legal obligations.

Marketing communications are sent only within the limits of applicable law and the settings you select. You can unsubscribe from marketing emails at any time using the unsubscribe link.

4. Shopify
Our online shop is operated using Shopify. Shopify processes data necessary to provide the shop, checkout, security, analytics functions and other shop features.

5. Suppliers, fulfillment and shipping partners
Because we work in part with dropshipping and fulfillment partners, we share the data required to perform the contract, in particular name, delivery address, contact details and order data, with the relevant supplier or shipping partner.

This may also include partners connected to our shop through Syncee or other integrated services.

6. Payment providers and other service providers
Depending on selection and availability, we use service providers such as Shopify Payments and other payment providers shown at checkout to process payments and provide technical services.

IT, hosting, analytics, marketing, support and security service providers may also process data on our behalf or under their own responsibility.

7. Transfers abroad
Some service providers or suppliers may process data outside Switzerland. Where required, we ensure an adequate level of data protection or appropriate legal safeguards for cross-border data transfers.

8. Cookies and similar technologies
Our shop uses cookies and similar technologies required for operation, security and checkout.

Depending on your privacy settings, additional analytics or marketing technologies may be used. Where consent is required, such technologies are controlled in accordance with the privacy settings offered in the shop.

9. Retention
We retain personal data only for as long as necessary for the relevant purposes, contract processing, legitimate business interests or statutory retention obligations.

10. Your rights
Under applicable data protection law, you may in particular request access to your personal data and, where applicable, its correction, deletion, release or transfer. Statutory restrictions remain reserved.

For privacy requests, contact us at:
alstliw@gmail.com

11. Changes
We may update this Privacy Policy if our data processing activities or legal requirements change. The current version will be published in the shop.