Refund policy

Returns and Refund Policy

VELONIQ does not offer a general voluntary right of return or withdrawal for non-defective goods.

If an item is defective, damaged or incorrectly delivered, please contact us as soon as possible at alstliw@gmail.com. Include your order number and a brief description of the problem. Photos may help speed up processing.

Please do not return products without prior return instructions. If a return is required due to an accepted defect, transport damage or incorrect delivery, VELONIQ will cover reasonable return shipping costs.

Depending on the case, we may provide a replacement, repair, price reduction or refund. Mandatory statutory warranty rights remain unaffected.

A return is not available where a non-defective item is simply no longer wanted, was selected incorrectly or does not meet personal preference.

If a refund is approved, it will generally be made to the original payment method.

VELONIQ – Obaida Al Satli
Mühlegasse 13
4552 Derendingen
Switzerland
alstliw@gmail.com